Refund policy
🌌 Cosmic Crochet Returns & Exchanges 🌌
Last updated: November 2025
Digital Patterns
All pattern sales are final — instant download, no refunds. (But if the file’s wonky, email us within 24 hrs for a fresh copy!)
Handmade Plushies
Because each plushie is crocheted by hand just for you, we don’t accept returns for a “change of mind.”
However we do stand behind our stitches!
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Damaged or defective? → Free replacement or full refund.
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Wrong item shipped? → We’ll fix it, no cost to you.
Just contact help@cosmiccrochet.com or DM @CosmicCrochetByMal on Instagram within 7 days of delivery with photos.
How to Return (if approved)
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Email us → We send a prepaid USPS return label (U.S. only).
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Pop it back in the mail within 14 days.
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Refund issued once we receive it (minus original shipping).
International Returns
Buyer covers return shipping. Refund issued upon receipt.
We want every star-loving customer happy — reach out and we’ll make it right! ✨